Good communication between home and school is vital for the wellbeing of pupils, parents, carers and staff. In addition to
parents’ evenings, school events, etc., there may be occasions when parents or carers wish to communicate with the
school directly with questions or information related to their child. This Charter sets out how communication will be
managed to make sure it is productive;
School Communication Expectations:
❖ Ensure that there is regular, proactive communication about your child’s achievement and wellbeing.
❖ Respond to emails, phone calls or requests for meetings usually within 3 working days.
❖ If there is an urgent matter, the school receptionist will ask an appropriate member of staff to deal with the issue as
soon as possible.
❖ Display polite, professional conduct at all times.
❖ Acknowledge receipt of an email and confirm that a fuller response will be sent within 3 working days.
Parent/Carer’s Communication Expectations:
❖ Ensure that any communication with the school, whether by email or telephone, is polite and respectful.
❖ Make use of information channels in place, such as the school website, for keeping up to date with routine
information.
❖ Use the school mailbox or main reception telephone number as a first point of contact giving an outline of your
query so we can direct it to the right person.
❖ Ensure your emails are brief and clear.
❖ Refrain from sending multiple emails regarding the same query.
❖ Understand that a teacher or member of staff may be unable to respond on the same day on which a query is
made. Staff will not respond outside of school hours, i.e. evenings or weekends.
If an emergency situation arises, it is important that you contact us as soon as possible and explain what has or is
happening.
The constraints on school resources make it essential that parents and carers use authorised school procedures for
communication in order to avoid diverting time and attention away from pupils’ learning and wellbeing.
Please note that unreasonable, abusive or offensive communication is unacceptable, and the school reserves the right
to address any such problems as they feel are appropriate. This can include restricting correspondence to a specified
email address, using a single person as a point of contact or using hard copy post and/or by placing restrictions on
phone calls. Parents and carers have an implied licence to enter a school site. In cases where behaviour is
inappropriate, threatening or argumentative, this licence can be revoked.
If a response has been given to a query, unless matters change, further responses will not be sent.
Our aim is to ensure that all communications and discussions about pupils and their families are positive and move
matters forward in a mutually respectful manner.